1. Lead Times:
The completion or installation date quoted is our best estimate of when your order will be completed. Our turnaround time is between 3-5 days. Expedited service is available please contact us for further information.
2. A job site is ready for template when:
All necessary appliances including cooktop, down draft, stove, sinks, faucets, soap dispenser, hot water dispenser, or any other pertinent items are on site. Any item that requires a cut in the stone will be taken (if necessary) at the time of template (except cooktops, only specifications will be required) and returned at the time of installation. Also, all upper and base cabinets need to be installed and leveled before measurement, so be sure to ask your contractor before scheduling a template. If Richstone Marble & Granite Company has to make an additional trip to the job site due to the job site being unprepared to complete some work at the site, additional fees will be applied.
3. Viewing and Approving Your Slabs:
Your slabs should be viewed and approved before template and before the contract is signed. Material from outside of our shop MUST be approved and placed on hold with the supplier prior to us placing the order for your slabs. Richstone Marble & Granite Company will hold your slab only at the time of signing the contract and deposit.
Richstone measures with a high-tech laser templating machine so it requires the measured area to be cleared off and must have all of the cabinets stapled to the ground. The home owner (or designated decision-maker over the age of 18) MUST be present during the entire template process. This person will be required to answer questions pertaining to seaming, corner radius, overhangs and “special designs” on island, etc. therefore, it is recommended that the person who is familiar with the project must be present during measurement.
The homeowner may provide a drawing for preliminary estimate. However, for final pricing, we will require our measurement tech to take a laser template of the countertops prior to fabrication. If the pricing was based on measurements that you have provided, we may adjust it once the field measurement has been taken.
All appliances including dishwashers, stove/cooktop, upper and base cabinets and refrigerators must be in place at the time of template. If it’s necessary for our measuring techs and installers to move appliances, furniture, or any personal items we cannot be responsible for damages or we will reschedule the measure or/and the install which will incur in additional trip fees. So please be prepared before scheduling a measure and install.
Installation of stone surfaces does not include removal of existing top(s) and other existing items such as mirror(s) as it is a separate service. So please be sure to ask your sales rep. The home owner (or designated decision-maker over the age of 18) MUST be present during the installation process to approve the project and sign any necessary documents. Countertop installation is considered as part of a construction project and residual dust should be expected. The job site will be finished in broom clean condition.
8. Plumbing and Wiring:
Plumbing and wiring is not included in any installation unless an agreement has been signed to include it. Any undermount applications will be cutout, polished and drilled to accept mounting brackets. Cutouts for drop-in sinks and cook tops will be completed on the job site. Please note that all plumbing services will be provided through a separate contractor as Richstone is an A licensed contractor and not a licensed plumber.
9. Installation Approval:
After the product has been installed the customer or (designated decision-maker over the age of 18) MUST be present to inspect the countertops. At installation a customer approval form will be provided to the customer for their signature, confirming they are satisfied with the quality, fit and damage free condition of countertop.